Delivery Ambassador

Job overview

Delivery Ambassador in Arlington, TX. This is a full-time, onsite position with a salary of $0.0 - $0.0 USD per year. Rooms To Go is a leading furniture retailer. This role represents the Rooms To Go brand by ensuring delivery partners provide an excellent customer experience. The Delivery Experience Ambassador will follow delivery partners, conduct audits, provide guidance, and offer customer support to ensure adherence to service standards and improve customer satisfaction.

What you'll do

• Provide leadership and interact with the delivery partners to ensure all standards and processes are met and provide coaching and feedback, as necessary.
• Become a subject matter expert on policies, processes and product line so that solutions are recommended in real-time to our customers and delivery partners.
• Ensure quality aspects are performed at the highest level.
• Input from our delivery partners for challenges and quality issues that need a closed loop feedback approach with DC's/Cross-Docks.
• Leverage strong communication skills (verbal, written and listening) to effectively collaborate with your delivery team, internal partners, and customers.
• Continuous improvement in performance and performance gap opportunities.

What we're looking for

Education

High School Diploma or GED

Experience

Must have a clean driving record and valid driver's license and able and willing to work outside normal business hours. Strong verbal, written and listening skills and the ability to build rapport through open and honest communication. Proactive, organized, and detail oriented and motivated to find solutions in unknown environments or scenarios. Proficient computer skills to ensure surveys are correctly produced, Microsoft Office. Proficient in DT, to ensure coaching is communicated when gaps appear.

Skills & competencies

full-time

delivery ambassador

arlington tx

rooms to go

distribution center

customer service

furniture delivery

logistics

teamwork

communication skills

problem solving

accountability

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) with company match
• Associate discounts including furniture
• Company paid life and disability insurance
• Paid time off
• Employee Assistance Program
• Wellness Programs

About the employer

Rooms To Go is hiring for this role. Industry: Other Leather and Allied Product Manufacturing. Sector: 31.