Customer Care Specialist

Job overview

The Customer Care Specialist is a contract role based in San Marcos, TX, with compensation ranging from $15 to $16.50 per hour. This position supports the Astound customer care team by handling inbound calls and resolving billing or service concerns. The specialist is responsible for understanding and communicating product information, troubleshooting equipment issues, and retaining customers through effective negotiation. By building relationships and suggesting additional services, the specialist contributes to the company's goal of providing exceptional customer service.

What you'll do

• Communicate complex information on inbound calls.
• Resolve billing questions.
• Explain products, packages, and pricing.
• Troubleshoot equipment and service issues.
• Retain customers through education and negotiation.
• Up-sell current customers.

What we're looking for

Skills & competencies

contract

day shift

san marcos tx

customer care

call center

support

sales

onsite

no on-call

$15-$16.50/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with match, medical/dental/vision/life/STD insurance, Paid Time Off, Floating Holidays, Paid Holidays, Paid Sick Leave, Tuition reimbursement, Employee discount program.

Why this role

Requires 60 days of in-office training.

About the employer

Astound is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.