Customer Service Department Manager

Job overview

The Customer Service Department Manager is an onsite role based in Dallas, TX, with an annual salary range of $85,000 to $100,000. This leadership position oversees customer service operations at Uline, a major distributor of industrial and packaging materials. The role exists to empower teams to deliver exceptional service by training team leads, managing daily department activities, and identifying process improvements. The manager contributes to the company's legacy of success by coaching high-performing teams and resolving escalated customer issues.

What you'll do

• Train team leads, manage daily department activities, evaluate procedures, review performance reports, and resolve escalated customer issues.

What we're looking for

Skills & competencies

full-time

day shift

dallas tx

uline

management

customer service

onsite

no on-call

no travel

$85k-$100k/yr

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, 401(k) with 6% match, bonus programs, paid time off, tuition assistance.

Why this role

3+ years of management experience required.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.