Service Writer

Job overview

The Service Writer role is onsite in Cato, NY. The listed pay range is $19–$28; the posting does not specify a pay period. Monroe Tractor is a family-owned construction and agricultural equipment dealer serving customers across the northeastern United States. The Service Writer connects customers with branch staff and helps coordinate accurate, timely service work. By maintaining repair-order records, supporting scheduling and warranty work, and communicating across parts and service, the role contributes to customer satisfaction and effective branch operations.

What you'll do

• Assist with creating work orders
• review repair orders for accuracy and completeness
• process parts requisitions and parts, material, and outside labor invoices for accounting
• assist with service scheduling and warranty work
• keep the service manager informed about work orders
• coordinate between parts and service
• help ensure customer satisfaction.

What we're looking for

Skills & competencies

service writer

customer service

work orders

repair orders

service scheduling

warranty support

parts and service coordination

cato ny

monroe tractor

$19–$28 pay range

high school diploma

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) with match
• paid time off
• short- and long-term disability
• annual reviews
• and an annual incentive bonus opportunity.

Why this role

The posting asks for a high school diploma or equivalent and at least one year of Service Writer or service/parts department experience. Familiarity with agricultural or construction equipment is a plus.

About the employer

Monroe Tractor is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.