Customer Service Representative — On-Site Call Center
Compensation
From $15.5 /hr
Employment type
Full-time
Work setting
On-site
Location
Troy, MI
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Customer Service Representative role is onsite in Troy, MI, with pay of $15.50 per hour plus a quarterly quality bonus. Edcor’s call center answers service and claims questions about human resource benefits, including tuition assistance programs.
What you'll do
- Answer inbound calls about tuition assistance applications, reimbursement requests, and program questions
- use policy and claims reference tools to provide accurate information
- enter call notes and relevant details in the contact center database
- and meet performance expectations for call monitoring, KPIs, and service-level agreements.
What we're looking for
- Skills & competencies
- customer service representativeedcor data servicestroy mi$15.50/hrquarterly quality bonusinbound call centerno salestuition assistanceclaims questionscustomer supportfull-time and part-time availableweekend work
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, 401(k), disability and life insurance
- quarterly bonuses
- merit increases
- vacation and sick time
- earned wage access
- training and development.
Why this role
The posting offers full-time 40-hour and part-time 20-hour positions, with flexible shift selection for part-time roles. No sales are involved.
About the employer
Edcor Data Services LLC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: bf6c41b5-ac09-4a49-9f14-3aa8c7721c95