Customer Retention Specialist – State Farm Agent Team Member

Job overview

The Customer Retention Specialist – State Farm Agent Team Member works onsite in Winter Garden, FL, for $19–$25 per hour in expected total compensation when performance goals are met. Shannon Till State Farm offers structured training and coaching, with a path to advance within the office. The specialist answers policy and billing questions, resolves customer concerns, reviews coverage, and follows up with customers. Accurate service and proactive outreach help retain agency customers and keep their records current.

What you'll do

• Answer customer inquiries about insurance policies, bills, and coverage updates
• serve English-speaking customers and customers who speak Spanish or Portuguese
• resolve customer problems
• identify coverage gaps during policy reviews
• follow up to support retention
• maintain complete and current customer files.

What we're looking for

Skills & competencies

customer retention specialist

insurance customer service

policy support

customer retention

winter garden fl

shannon till state farm

$19–$25 per hour

full-time

property and casualty license

spanish or portuguese preferred

commission and bonus compensation

career advancement

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with employer match, health insurance, paid time off, paid company holidays, career advancement paths, licensing and training support, company events, contests, and team lunches.

Why this role

Candidates fluent or proficient in English and either Spanish or Portuguese are encouraged to apply; willingness to earn the required Property and Casualty license is requested.

About the employer

Shannon Till State Farm is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.