Workforce Management Technician I
Employment type
Full-time
Work setting
On-site
Location
Bluepeak operations team, IN
Schedule
Day shift
Posted
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Job overview
The Workforce Management Technician I is an onsite role based in the United States. Compensation is not specified for this position, which supports the Bluepeak operations team in delivering fiber-rich internet services. This role serves as a dispatcher, ensuring efficient service delivery by managing technician routes, closing work orders, and addressing outages. The technician acts as a critical link between field operations and customer care to maintain high service standards.
What you'll do
- Monitor technician progress and appointment windows.
- Reschedule incomplete work orders.
- Dispatch service out work orders and manage outages.
- Update billing systems.
- Maintain ongoing customer contact to ensure compliance and satisfaction.
What we're looking for
- Skills & competencies
- full-timeday shiftdispatchcustomer servicefiber internetworkforce managementdata entrytechnical supportonsitebluepeak
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, 401(k), vacation, sick time, and employee discounts on services.
Why this role
Opportunity to work with high-speed fiber technology in a growing community-focused company.
About the employer
Bluepeak is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Administrative Management and General Management Consulting Services
- Occupation code
- 43-4151.00
You'll be redirected to the employer's application page.
Listing ID: bf49f3fe-aa0b-4841-9ef6-26d1d1c0e83a