Call Center Supervisor

Job overview

The Call Center Supervisor is an onsite role based in Manchester, NH, with a salary range of $44,660 - $58,000 per year. This position supports the healthcare operations team by ensuring service excellence and operational efficiency for government-funded programs. The role exists to drive operational performance and team development within a fast-paced customer service environment. The supervisor is responsible for coaching agents, managing real-time performance metrics, and ensuring compliance with program requirements to support positive outcomes for clients and the public.

What you'll do

• Supervise, coach, and develop a team of call center agents.
• Manage real-time performance, including attendance, adherence, and productivity.
• Handle escalated customer inquiries and supervisor callbacks.
• Review and approve timecards.
• Monitor staffing levels and operational reports.
• Conduct quality reviews and provide constructive feedback.

What we're looking for

Skills & competencies

full-time

day shift

manchester nh

customer service

supervisor

healthcare

government programs

medicaid

onsite

management

$44,660-$58,000/yr

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and welfare benefits, retirement savings, employee discounts, paid training, and paid time off.

Why this role

Focus on government healthcare programs and Medicaid populations.

About the employer

Conduent State Healthcare, LLC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.