Member Service Specialist — Franklin County

Job overview

The Member Service Specialist role is onsite at the Franklin County Branch office in Rocky Mount, VA. Compensation is $36,000–$56,000 per year. The role supports Virginia Farm Bureau’s county sales team and provides administrative assistance to the county president and board of directors. This position handles insurance processing, customer service and sales support, while maintaining county records, membership information and financial accounting. It helps the branch serve members and support county Farm Bureau activities.

What you'll do

• Answer customer inquiries
• process payments, claim reports, certificates, binders and Tier 1 policy changes
• support agents with quotes, new business, cross-selling and appointments
• maintain county records, membership data and financial accounting
• assist with meetings and office operations.

What we're looking for

Skills & competencies

member service specialist

insurance processing

customer service

sales support

membership administration

financial accounting

rocky mount va

virginia farm bureau

monday–friday

8:30 a.m.–5:00 p.m.

$36k–$56k per year

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training and continuing education reimbursement
• first-day medical and dental insurance
• 401(k) with 6% company match
• 20 days of PTO
• gym membership discounts for field employees, Legal Shield resources and flexible spending account.

Why this role

Paid licensing and sales training; medical and dental insurance from the first day; 401(k) with 6% company match; 20 days of annual PTO.

About the employer

Virginia Farm Bureau is hiring for this role. Industry: Business Associations. Sector: 81.