Help Desk Specialist I (Tier 1 Support)

Job overview

The Help Desk Specialist I (Tier 1 Support) position is primarily remote within commuting distance, with listed locations including Ashburn, VA; Orlando, FL; and San Antonio, TX. The listing states annual compensation of $45,000–$47,000 and describes a rotating-shift role supporting 24/7/365 operations. The technical support team assists external users, business partners, and government stakeholders. The specialist serves as a first point of contact for technical questions, access issues, and service requests. By troubleshooting, documenting incidents, managing tickets, escalating complex issues, and keeping users informed, the role helps maintain timely support in a mission-critical service environment.

What you'll do

• Support users by phone, chat, email, and ticketing platforms
• troubleshoot application and access issues
• document incidents
• manage ticket workflows
• escalate complex problems
• and keep users informed through resolution.

What we're looking for

Skills & competencies

help desk

tier 1 support

technical customer support

windows

microsoft office

ticketing

rotating shifts

24/7/365 operations

orlando fl

teema

Work arrangement

• Weekend coverage required

Why this role

Primarily remote within commuting distance; requires U.S. citizenship and successful completion of a background investigation.

About the employer

TEEMA is hiring for this role. Industry: Temporary Help Services. Sector: 56.