Customer Care Specialist — Call Center

Job overview

The Customer Care Specialist — Call Center role is onsite in Lyndhurst, NJ, in the Hackensack area. The full-time schedule is 40 hours per week, with multiple shifts available; alternating weekend coverage is required and holiday hours may apply. Pay starts at $22 per hour based on experience. Integrity Staffing Solutions connects talent with companies across North America. The specialist supports customers by phone, email, and chat, resolving questions, processing orders, documenting interactions, and escalating issues when appropriate. The role contributes to a reliable customer experience through accurate support and coordination with internal teams.

What you'll do

• Support customers by phone, email, and chat as needed
• resolve questions and concerns
• process orders, updates, and changes
• provide order status and product or service information
• document interactions
• identify solutions and escalate when appropriate
• recommend products or services when suitable
• partner with internal teams.

What we're looking for

Skills & competencies

customer care specialist

call center

customer service

phone support

email support

chat support

order processing

lyndhurst nj

integrity staffing solutions

$22+/hr

multiple shifts

alternating weekend coverage

temp-to-hire

Work arrangement

• Weekend coverage required

Why this role

Multiple shifts are available, and alternating weekend coverage is required; the position is temp-to-hire.

About the employer

Integrity Staffing Solutions is hiring for this role. Industry: Temporary Help Services. Sector: 56.