IT Service Desk Specialist II

Job overview

The IT Service Desk Specialist II role is onsite in Tualatin, OR. Compensation is not specified. The position supports SIG SAUER employees and works with the company’s managed service provider and technical teams. This mid-level specialist resolves escalated technical issues and helps maintain reliable, secure systems for end users. The role also improves service workflows, documents solutions, supports technology projects, and helps uphold cybersecurity and compliance requirements.

What you'll do

• Resolve escalated hardware, software, and networking issues
• work with the managed service provider to optimize ServiceNow workflows
• participate in rollouts, migrations, and projects
• use service tools to report and identify incident trends
• escalate work stoppages
• implement configurations, security protocols, and imaging procedures
• contribute to technical documentation
• follow CMMC and DFARS cybersecurity practices and CUI handling requirements
• mentor IT Specialist I team members.

What we're looking for

Skills & competencies

it service desk specialist ii

full-time

tualatin or

sig sauer

technical support

servicenow

hardware support

software support

networking

cybersecurity

cmmc

dfars

end-user systems

Work arrangement

• Weekend coverage required

Why this role

Requires a high school diploma or equivalent and 3+ years of IT support experience focused on end-user systems. CompTIA A+, Network+, and MCP certifications are preferred.

About the employer

SigSauer is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.