Spa Supervisor

Job overview

The Spa Supervisor role is onsite in Uncasville, CT. Compensation is not specified; the posting notes a sign-on bonus is available. The supervisor supports Mandara Spa’s guest services and daily operations. The role leads concierge and attendant teams, maintains service standards, and coordinates front-desk and spa operations. It contributes to guest satisfaction and the smooth flow of appointments, services, and sales.

What you'll do

• Perform manager-on-duty duties
• oversee opening, closing, and cash handling
• assist with payroll
• manage and motivate staff
• address staff concerns
• coach concierge staff
• create schedules
• communicate promotions
• support membership and package sales
• participate in inventory management
• respond to guest feedback and complaints
• resolve billing inquiries
• oversee reception, appointments, guest check-in and check-out, and spa environment standards.

What we're looking for

Skills & competencies

spa supervisor

spa operations

guest services

team leadership

concierge

spa attendants

appointment scheduling

customer service

uncasville ct

onespaworld

sign-on bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, vision, and dental insurance
• 401(k) savings plan
• paid vacation, sick, and holiday time
• employee spa service and retail discounts
• Friends & Family program.

Why this role

Sign-on bonus available; employee spa service and retail discounts are listed.

About the employer

OneSpaWorld is hiring for this role. Industry: Other Personal Care Services. Sector: 81.