Seasonal Client Support Associate

Job overview

The Seasonal Client Support Associate is an onsite role in Raleigh, NC, with full-time and part-time positions and flexible schedule options described in the posting. Compensation is $17 per hour. The role supports Jackson Hewitt’s client experience in its offices. The associate welcomes clients, helps maintain engagement during wait times, confirms appointments, follows up with past and potential clients, and distributes marketing materials. The position contributes to a smooth client journey through friendly service and essential office support.

What you'll do

• Engage with clients visiting offices
• confirm appointments
• follow up with past and potential clients
• distribute marketing materials
• keep clients engaged during wait times
• provide customer support in a fast-paced environment.

What we're looking for

Skills & competencies

client support associate

seasonal

customer service

client engagement

appointment confirmation

client follow-up

marketing materials

tax preparation training

raleigh nc

$17/hr

jackson hewitt

Work arrangement

• Weekend coverage required

Benefits & perks

• Earned wage access
• employee discounts
• flexible schedule
• advancement opportunities
• training and development
• low-cost healthcare, dental, and vision
• Teladoc option
• identity theft protection
• tax-preparation training and PTIN reimbursement
• continuing tax education
• referral opportunities
• eligible medical and 401(k) options.

Why this role

Seasonal role; customer service or sales experience is preferred but not required. Free tax-preparation training and PTIN registration reimbursement are offered.

About the employer

Jackson Hewitt - EMH is hiring for this role. Industry: Tax Preparation Services. Sector: 54.