Director of Product (Customer Care)
Compensation
$236k – $295k /yr
Employment type
Full-time
Work setting
On-site
Location
New York, NY
Schedule
Day shift
Posted
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Job overview
The Director of Product (Customer Care) is a hybrid position based in New York, NY, with a salary range of $236,000–$295,000 per year. This role supports the Safety & Customer Care (SCC) Product team at Lyft. This role exists to lead the product strategy for customer care, including AI-powered support and contact center platforms. It contributes to the company's mission by building platforms that support riders and drivers, ensuring safe and efficient transportation experiences.
What you'll do
- Own the vision and roadmap for the customer care product portfolio.
- Lead and grow a team of product managers.
- Partner with cross-functional leaders to deliver org-level outcomes.
- Drive the shift to AI-first customer support.
What we're looking for
- Skills & competencies
- full-timeday shiftnew york nydirector of productcustomer careaiproduct managementhybrid$236k-$295kleadership
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, Dental, Vision, 401(k), Paid Parental Leave, Unlimited PTO
Why this role
Hybrid work arrangement, leadership role, focus on AI/ML automation.
About the employer
Lyft is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 11-2021.00
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Listing ID: bf03ee1f-7aee-4ec0-97fb-8feae0a894da