AWS Production Support Engineer

Job overview

The AWS Production Support Engineer role is onsite in Birmingham, AL, with stated compensation of $75,000. The posting describes a contract-to-hire arrangement. The engineer supports business-critical applications running in AWS within a large financial services environment. The role monitors application health, investigates alerts and incidents, and coordinates troubleshooting and restoration with development teams and technical specialists. Its production operations work also supports releases, changes, resiliency exercises, and the team’s 24x7 support model.

What you'll do

• Provide production support for AWS-hosted applications
• monitor with CloudWatch, CloudTrail, Splunk, and related tools
• investigate alerts, logs, and metrics
• troubleshoot AWS services and SNS events
• manage incidents and tickets in ServiceNow
• coordinate technical triage and resolution
• escalate complex incidents with findings
• support weekday deployments, releases, production changes, resiliency exercises, and scheduled weekend activities
• identify vulnerabilities and operational risks
• progress tickets in a 24x7 support model.

What we're looking for

Skills & competencies

aws production support engineer

birmingham al

onsite

cloudwatch

cloudtrail

splunk

servicenow

incident triage

24x7 support model

scheduled weekend activities

$75,000 stated

contract-to-hire

aws associate certification

Work arrangement

• Weekend coverage required

Benefits & perks

• Eligible employees may have access to medical, dental, vision, spending accounts, life insurance, voluntary plans, and a 401(k) plan.

Why this role

Requires 2+ years of hands-on AWS cloud operations and production support experience, AWS Associate-level certification or equivalent demonstrated expertise, and a bachelor’s degree in a related technical field. The posting identifies Splunk, AWS certification, Apache Airflow, CashPoint monitoring, and resiliency/recovery experience as preferred skills.

About the employer

Hilton Garden Inn Louisville Airport is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.