Customer Service Representative, Mornings

Job overview

The Customer Service Representative role is onsite in Colorado Springs, CO, with a morning schedule indicated by the title. The stated pay is $15.20 per hour. The representative supports Planet Fitness members, prospective members, and guests at the club front desk. The role creates a positive member experience through customer service, new member sales, and assistance with account and club services. It also helps maintain a clean, welcoming club and routes issues to club leadership when needed.

What you'll do

• Greet potential members and provide a positive customer experience
• answer calls and respond to questions or concerns
• take information calls and provide tours
• assist with member check-ins, sign-ups, cancellations, amenity use, and account updates
• address member service questions and refer issues to club management or team leads as needed
• help maintain club neatness and cleanliness.

What we're looking for

Skills & competencies

customer service representative

mornings

member services

new member sales

front desk

colorado springs co

planet fitness

pf baseline fitness

$15.20/hour

full-time

club operations

free membership

Work arrangement

• Weekend coverage required

Benefits & perks

• Dollars for Scholars program, employee appreciation program, free membership for the employee and one family member or friend, team member support team, health, dental, and vision insurance, critical illness, short-term disability, accident, voluntary life, and pet insurance, HSA, and advancement opportunities.

Why this role

The posting includes a free membership for the employee and one family member or friend, along with advancement opportunities.

About the employer

Planet Fitness - PF Baseline Fitness is hiring for this role. Industry: Fitness and Recreational Sports Centers. Sector: 71.