Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative — State Farm Agent Team Member role is onsite in Orlando, FL. Pay is $17–$25 per hour. The role supports Tony Lopez’s State Farm agency, which describes a 23-person team focused on taking care of its team so it can serve customers well. The representative helps customers understand and manage their insurance policies by answering inquiries, processing changes, following up on claims, and maintaining accurate interaction records. The work contributes to customer experience and the agency’s growth by coordinating with colleagues and anticipating community members’ needs.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

orlando fl

tony lopez state farm agent

full-time

$17–$25/hr

insurance customer service

policy information

policy changes

claims follow-up

customer records

health insurance

401(k)

paid time off

spanish or portuguese preferred

Work arrangement

• Weekend coverage required

Benefits & perks

• Hiring bonus
• 401(k)
• performance-based bonus
• flexible schedule
• health insurance
• paid time off
• training and development
• advancement opportunities.

Why this role

Benefits include a hiring bonus, 401(k), performance-based bonus, flexible schedule, health insurance, paid time off, training and development, and advancement opportunities. Spanish or Portuguese bilingual ability is preferred.

About the employer

Tony Lopez - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.