IT Help Desk Specialist

Job overview

The IT Help Desk Specialist role is onsite in Wichita Falls, TX. Compensation is not specified. The position supports American National Bank & Trust employees and customers, helping maintain the bank’s technology operations. The specialist resolves technology issues, manages user access, maintains equipment, and documents support activity. The role helps reduce disruption to banking operations while providing responsive, customer-focused technical assistance.

What you'll do

• Provide technical support by phone, email, chat, or in person
• troubleshoot hardware and software
• create and manage user accounts and reset passwords
• log, prioritize, and escalate support requests
• install and configure software
• maintain and repair computers and peripherals
• assist with network connectivity
• document support activity and procedures
• follow IT security policies
• manage purchase orders, shipping schedules, and stock levels.

What we're looking for

Skills & competencies

it help desk specialist

wichita falls tx

american national bank & trust

technical support

banking systems

hardware support

software support

user accounts

network support

it security

customer service

Work arrangement

• Weekend coverage required

Why this role

The posting requires an associate’s degree in computer science, information technology, or a related field, or equivalent work experience. Banking or financial industry help desk experience is preferred.

About the employer

American National Bank & Trust is hiring for this role. Industry: Commercial Banking. Sector: 52.