Customer Service Manager — State Farm Agent Team

Job overview

The Customer Service Manager role is onsite in Springfield, IL. The posting states a salary of $37,000–$40,000 per year. The role supports Trae Covington’s State Farm agency by overseeing customer service operations and helping deliver client experiences that support agency growth. The manager leads the customer service team, establishes service procedures, handles escalated issues, and trains representatives. The role helps maintain consistent service and coordinate responses to customer needs.

What you'll do

• Oversee the customer service team and daily operations
• develop and implement customer service policies and procedures
• handle escalated customer complaints and issues
• train and mentor customer service representatives.

What we're looking for

Skills & competencies

customer service manager

team leadership

customer service operations

policy development

escalation management

staff training

springfield il

state farm agent

$37k–$40k

paid time off

performance bonus

advancement opportunities

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus
• paid time off
• training and development
• advancement opportunities.

Why this role

The posting requires five or more years of customer service experience, including two or more years in a managerial role.

About the employer

Trae Covington - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.