Resident Services Manager

Job overview

The Resident Services Manager works onsite at an apartment community in Lebanon, TN. Compensation is not specified; the posting describes a competitive salary and commission structure. The role supports residents and the property team by promoting a welcoming community and a high-quality resident experience. The manager serves residents, prospective residents, guests, and vendors, coordinating resident events and communications while supporting leasing and resident issue resolution. The role helps strengthen resident retention and the property’s community identity in coordination with property managers and team members.

What you'll do

• Welcome residents, prospective residents, guests, and vendors
• maintain logs of resident issues and services
• assist with lease-violation resolution under the Property Manager’s supervision
• coordinate at least one resident event monthly
• manage social media, reputation engagement, and newsletter distribution
• address Kingsley platform concerns within 24 hours
• greet, tour, and lease to prospects and respond to leads.

What we're looking for

Skills & competencies

resident services

property management

customer service

resident events

leasing

community engagement

social media

lebanon tn

west shore

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical and dental benefits, paid holidays, vacation time, continued training, advancement opportunities, and commission structure.

About the employer

West Shore is hiring for this role. Industry: Residential Property Managers. Sector: 53.