Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative position is onsite in Hamilton, OH, and pays $18–$20 per hour. The role supports Mellisa Vasquez’s State Farm agency and the community members it serves. The representative helps customers with policy questions, changes, and claims while coordinating with agency colleagues. The role contributes to customer experience and agency growth through accurate records, responsive service, and attention to customer needs.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

insurance policies

policy changes

claims processing

customer inquiries

hamilton oh

mellisa vasquez state farm agent

$18–$20/hour

health insurance

401(k)

paid time off

license reimbursement

Work arrangement

• Weekend coverage required

Benefits & perks

• License reimbursement
• 401(k)
• performance-based bonus
• health insurance
• paid time off
• training and development
• advancement opportunities.

Why this role

Previous customer service experience is preferred; the posting lists license reimbursement, training, and advancement opportunities.

About the employer

Mellisa Vasquez - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.