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Customer Care Associate
Furniture Mart USA · Sioux Falls, SD · Customer care
Compensation
$18 – $18 /hr
Employment type
Full-time
Work setting
On-site
Location
Sioux Falls, SD
Schedule
Day shift
Posted
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Job overview
The Customer Care Associate is an onsite role in Sioux Falls, SD. Starting wage is $18 per hour. The position supports Furniture Mart USA’s customer satisfaction mission by helping customers coordinate service and delivery needs.
What you'll do
- Answer incoming customer calls
- order parts for customers, stores, and warehouses
- schedule sales orders, exchanges, credit memos, and in-home repairs
- follow up with customers
- process cancellations and delivery rescheduling
- contact customers to schedule furniture deliveries.
What we're looking for
- Skills & competencies
- customer carecustomer serviceincoming callsparts ordersdelivery schedulingfurniture mart usasioux falls sdmonday–fridayevery other saturday40 hours/week$18/hrno sales or collections
- Work arrangement
- Weekend coverage required
Benefits & perks
- Paid training
- medical, dental, vision, life, and disability benefits
- paid time off
- 401(k) with employer match
- employee and family discounts.
Why this role
The posting specifies Monday–Friday, 9 a.m.–6 p.m., and every other Saturday, 9 a.m.–6 p.m.; no sales or collections are involved.
About the employer
Furniture Mart USA is hiring for this role. Industry: Sporting Goods Retailers. Sector: 45.
Additional details
- Industry sector
- 45
- Industry
- Sporting Goods Retailers
- Occupation code
- 43-4051.00
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Listing ID: be4389cd-07b9-4176-b02b-99fc9cff8fc6