Customer Retention Specialist — State Farm Agent Team

Job overview

The Customer Retention Specialist — State Farm Agent Team role is onsite in Klamath Falls, OR, with pay of $17–$21 per hour. Rachael Spoon’s State Farm agency serves its community by helping people protect what matters and navigate claims and insurance plans. The specialist supports ongoing customer relationships by addressing billing, claims, and policy needs, reviewing accounts, and recording interactions. The role helps improve customer satisfaction and engagement while contributing to the agency’s retention and outreach objectives.

What you'll do

• Communicate with existing customers about billing, claims, and policy needs
• review accounts and assist with updates or changes
• identify opportunities to improve customer satisfaction and engagement
• maintain accurate interaction records
• collaborate with team members on retention and outreach objectives.

What we're looking for

Skills & competencies

customer retention specialist

part-time

onsite

klamath falls or

state farm agent

customer service

policy support

claims support

billing support

account management

$17–$21/hr

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Opportunity for advancement
• training and development
• bonus based on performance.

Why this role

Part-time role; applicable state insurance licenses are preferred but not required. Benefits include advancement opportunities, training and development, and performance-based bonuses.

About the employer

Rachael Spoon - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.