Help Desk Specialist I — Tier 1 Support

Job overview

The Help Desk Specialist I — Tier 1 Support role is described as remote-flexible, with the listing located in Ashburn, VA. Compensation is $48,000–$50,000 per year. The role supports a technical support team providing frontline assistance to external users, government partners, and business users in a 24/7/365 operation. As the first point of contact, the specialist handles incoming support requests, troubleshoots application and access issues, documents and triages incidents, escalates problems, and keeps users informed about ticket progress. The position requires rotating shifts, including nights, weekends, and holidays.

What you'll do

• Manage inbound requests by phone, chat, email, and ticketing systems
• troubleshoot application and access issues
• intake and triage incidents
• document and escalate issues
• communicate ticket status and resolution progress.

What we're looking for

Skills & competencies

help desk specialist

tier 1 support

ashburn va

$48,000–$50,000/year

technical support

customer service

ticketing systems

windows

microsoft office

rotating shifts

teema

Work arrangement

• Weekend coverage required

Why this role

Rotating shifts in a 24/7/365 support environment; U.S. citizenship and ability to pass a background investigation are required.

About the employer

TEEMA is hiring for this role. Industry: Temporary Help Services. Sector: 56.