Customer Success Manager – eGaming

Job overview

The Customer Success Manager – eGaming role is field-based, with daily travel throughout the assigned Akron/Canton, OH territory; compensation is not specified. Arrow International makes charitable gaming products and electronic gaming systems for social and gaming venues. The role manages customer relationships and develops promotional schedules intended to support retention and activity. It coordinates with organization leaders and Arrow’s Sales and E-Gaming Management teams to deploy promotions, address issues, and identify opportunities.

What you'll do

• Serve as the main contact between assigned organizations and Arrow
• develop and coordinate promotions
• align plans with organizational goals and budgets
• ensure promotions comply with legal requirements
• resolve customer issues
• support new deployments
• contribute to process improvements
• manage timelines across organizations.

What we're looking for

Skills & competencies

customer success manager

egaming

account management

promotions

customer retention

akron/canton oh

arrow international

field-based

daily territory travel

customer relationships

gaming industry

Work arrangement

• Weekend coverage required

Benefits & perks

• Profit-sharing
• 401(k) matching
• benefits
• paid time off, including a bonus week every July.

Why this role

Field-based customer support with daily territory travel; occasional evenings and weekends may be needed to accommodate customer schedules and events.

About the employer

Arrow International Inc is hiring for this role. Industry: Hobby, Toy, and Game Retailers. Sector: 45.