ADESA Customer Experience Advocate

Job overview

The ADESA Customer Experience Advocate role is onsite in Tempe, AZ. Compensation starts at $18 per hour; bilingual candidates start at $19 per hour. ADESA, a Carvana-owned company, supports wholesale vehicle remarketing operations. The advocate resolves product and service issues for buyers, sellers, transporters, and dealers across calls, chats, and email. The role aims to provide a smooth customer experience through first-contact resolution, accurate records, and coordination with internal teams.

What you'll do

• Handle customer interactions by phone, chat, and email
• resolve product and service issues including title, login, payment, and dealer access questions
• seek first-contact resolution
• log interactions in Salesforce
• escalate complex issues
• connect customers with internal departments and auction partners
• listen actively and share feedback on recurring pain points.

What we're looking for

Skills & competencies

adesa customer experience advocate

customer support

wholesale remarketing

calls chats email

salesforce

first contact resolution

tempe az

carvana

full-time

monday–friday

$18/hr starting

$19/hr bilingual starting

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid holidays and time off, education and equipment reimbursement, matching 401(k), and career advancement opportunities.

Why this role

Full-time hourly role with an assigned schedule, typically 38–45 hours per week; customer support hours are Monday–Friday, 8:00 AM–8:00 PM EST, corresponding to 5 AM–5 PM or 6 AM–6 PM Arizona time depending on the time of year.

About the employer

Carvana is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.