Bilingual Spanish Customer Experience Representative — Remote

Job overview

The Bilingual Spanish Customer Experience Representative role is fully remote for eligible residents of Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, Tennessee, Wyoming, or Texas. The posting states base pay of $15 per hour plus a $0.50-per-hour language differential, with an additional $2 per hour for shifts after 6 p.m. and on weekends. EchoStar provides paid full-time training and company equipment. The representative handles customer service and technical-support calls, answering billing, programming, and troubleshooting questions and helping customers get value from DISH TV services. The role requires fluent English and Spanish and a dedicated home workspace with specified internet and equipment requirements.

What you'll do

• Handle customer service and technical-support calls
• resolve customer needs and technical issues
• answer billing and programming questions
• promote products and services
• remain engaged on calls throughout the shift and participate in video meetings with camera on.

What we're looking for

Skills & competencies

customer experience representative

remote

bilingual spanish

customer service

technical support

dish tv

paid training

$15/hr base

language differential

eligible states only

echostar

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training and time off
• medical, dental, vision, and life insurance
• HSA
• 401(k) with company match
• employee stock purchasing program
• tuition reimbursement
• complimentary DISH TV and discounts on Sling TV and Boost Mobile.

Why this role

Fully remote with company-provided equipment; applicants must reside in one of the listed eligible states and be fluent in English and Spanish. Evening and weekend shifts may qualify for additional pay.

About the employer

EchoStar is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.