Tax Customer Service Representative II (Experienced)

Job overview

The Tax Customer Service Representative II (Experienced) role is listed in Killeen, TX, with the description identifying it as fully remote. It is full-time and pays $12.52–$15.52 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services across multiple industries. The role helps clients understand tax matters by providing researched, personalized guidance through phone, video, and chat. It supports accurate issue resolution, client education, and confidential documentation while escalating complex cases when needed.

What you'll do

• Provide tax advice and support through phone, video, and chat
• explain tax laws and technical terms clearly
• research answers using government websites, professional resources, and internal tools
• resolve inquiries under company policies
• document client interactions and resolutions
• stay current on tax rules and trends
• collaborate with colleagues
• identify relevant deductions or credits
• escalate complex or sensitive issues
• protect client data and confidentiality.

What we're looking for

Skills & competencies

tax customer service

experienced representative

full-time

remote

killeen tx listing

mci careers

tax advice

client support

phone video chat

active ptin required

ea cpa or tax preparer credential

$12.52–$15.52/hr

Work arrangement

• Weekend coverage required

Why this role

Requires an active Enrolled Agent, Certified Public Accountant, or tax preparer credential and an active PTIN, plus recent individual federal and state 1040 preparation experience.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.