Operations Manager, Pharmacy Operations

Job overview

The Operations Manager, Pharmacy Operations role is listed in Norwich, VT; compensation is not specified. The role leads the Pharmacy Support Specialist organization at TruDataRx, which uses clinical data to help clients improve pharmacy benefit efficacy and manage costs. The manager oversees daily call center and prior authorization workflows, develops supervisors and support resources, and monitors service, quality, productivity, and workforce performance. Ownership of the team’s CRM platform and process improvement work help scale operations and improve customer and employee experience.

What you'll do

• Lead daily Pharmacy Support Specialist operations and member and provider interactions
• manage supervisors
• direct training and quality assurance resources
• ensure staffing and workload coverage
• coach supervisors and conduct performance reviews
• own the operational CRM platform
• partner on CRM enhancements and automation
• monitor operational metrics and reporting
• identify performance trends and improvement actions
• collaborate with pharmacy, clinical, technology, and client services teams.

What we're looking for

Skills & competencies

pharmacy operations

operations manager

norwich vt

trudatarx

call center operations

pharmacy support specialists

prior authorization

crm platform

process improvement

workforce performance

operational reporting

Work arrangement

• Weekend coverage required

Why this role

Requires a bachelor’s degree or equivalent experience, 5+ years leading customer service or call center operations, and 3+ years managing supervisors or team leads.

About the employer

Career Opportunities is hiring for this role. Industry: Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds. Sector: 52.