Customer Experience Specialist

Job overview

The Customer Experience Specialist role is onsite in Waterloo, IA, with annual compensation of $40,000. The position serves as a liaison between Warren’s customers and operations. The role supports customer relationships and company growth by coordinating shipment information, tracking loads, resolving service issues, and promoting Warren’s services. Accurate communication and follow-through help shipments progress from tender through payment.

What you'll do

• Respond to customer service requests and enter load information
• communicate pickup and delivery updates
• schedule driver appointments
• track loads through delivery
• identify and escalate priority shipments and delays
• help find coverage for loads
• follow up on paperwork
• promote Warren services
• maintain account records and report activity
• coordinate with customers, operations, and the department manager.

What we're looking for

Skills & competencies

customer experience

customer service

transportation

load tracking

shipment coordination

account relationships

sales

waterloo ia

warren transport

full-time

$40k/year

Work arrangement

• Weekend coverage required

About the employer

Warren Transport, Inc. is hiring for this role. Industry: Freight Transportation Arrangement. Sector: 48.