TSP2 Customer Support Representative

Job overview

The TSP2 Customer Support Representative role is onsite in Longmont, CO, with an expected base salary of $19.78–$20.99 per hour. CTG is filling the position for a client. The representative provides phone-based technical support to business customers experiencing hardware, software, and application issues. Troubleshooting, clear guidance, and accurate documentation help customers resolve problems and maintain effective use of their systems.

What you'll do

• Respond to customer inquiries by phone
• troubleshoot hardware, software, and application issues
• perform root cause analysis
• use established tools and procedures
• assist with installing, configuring, monitoring, and maintaining systems and equipment as needed
• explain technical information and pre-written solutions
• document support activity and follow service standards
• manage multiple requests.

What we're looking for

Skills & competencies

customer support

technical support

help desk

hardware troubleshooting

software support

business-to-business

monday–friday

longmont co

ctg

$19.78–$20.99/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive benefit package.

Why this role

Monday through Friday, between 6:00 AM and 5:00 PM Mountain Time after training; 1–2 years of technical support, help desk, customer service, or related experience; typing speed of at least 65 WPM; high school diploma or equivalent required.

About the employer

Computer Task Group, Inc is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.