Senior Customer Success Manager

Job overview

The Senior Customer Success Manager role is listed in Birmingham, AL, with annual pay of $90,000–$120,000. The posting describes a full-time, 40-hour-per-week position and 30–40% regional and national travel. The role supports Behavioral Health Systems, whose network includes behavioral health and employee assistance providers. The manager owns enterprise client relationships and uses account planning, utilization data, and market insight to support retention, renewals, and growth. The role coordinates with internal teams and external partners to align client strategies with workforce needs and behavioral health services.

What you'll do

• Lead enterprise EAP and behavioral health client relationships
• partner with brokers, consultants, and carriers
• conduct recurring meetings and business reviews
• prepare data-driven presentations
• manage renewals, pricing, and contracting
• pursue retention and expansion targets
• coordinate onboarding and client transitions
• collaborate with Clinical, Operations, Finance, Legal, and Compliance
• mentor Customer Success Managers.

What we're looking for

Skills & competencies

senior customer success manager

enterprise accounts

behavioral health

employee assistance programs

client retention

renewals

account growth

birmingham al

workplace options

$90k–$120k/year

30–40% travel

full-time

client strategy

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive benefits offering
• specific benefits are not itemized in the posting.

Why this role

30–40% regional and national travel by car and air; requires 7+ years in customer success or account management and a bachelor’s degree or equivalent experience.

About the employer

Workplace Options is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.