Senior Technical Support Analyst

Job overview

The Senior Technical Support Analyst at International is a remote role based in Lisle, IL, with a salary range of $69,600 to $104,400 per year. This position provides expert diagnostic and repair support to dealers and customers for technical vehicle issues. This role exists to resolve complex mechanical, electrical, and software concerns. The analyst contributes to the company's goals by documenting recurring problems, partnering with internal teams to improve service information, and escalating emerging issues to ensure high-quality support.

What you'll do

• Provide diagnostic support
• troubleshoot complex vehicle issues
• document customer interactions
• escalate unresolved issues
• identify product trends
• provide feedback to internal teams.

What we're looking for

Skills & competencies

full-time

day shift

lisle il

international

technical support

automotive

remote

$69k-$104k

diagnostics

engineering

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive market-based compensation, comprehensive benefits package.

Why this role

Requires 1-3+ years of field service engineering or automotive/truck service experience.

About the employer

International is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.