Customer Service Representative

Job overview

The Customer Service Representative is an onsite role located in Colchester, CT, with a pay rate of $20 to $23 per hour. This position supports the Colchester Health Center at UCFS Healthcare by providing professional intake and administrative support to patients and clinical staff. This role exists to ensure a seamless patient experience by managing appointments, handling insurance verifications, and providing clear communication. By streamlining access to behavioral health, dental, and medical services, the representative helps remove barriers to care for the community.

What you'll do

• Greet clients and visitors, manage check-in/out workflows, schedule appointments for various health services, perform medical records duties, enter demographic and insurance information, collect payments, and reconcile daily financial activities.

What we're looking for

Skills & competencies

full-time

day shift

colchester ct

healthcare

customer service

administrative

patient support

medical office

scheduling

insurance verification

Work arrangement

• Weekend coverage required

Benefits & perks

• Comprehensive benefits including 3 weeks vacation, 4 floating holidays, 10 sick days, 401(k) with 6% match, and Public Service Loan Forgiveness eligibility.

Why this role

Supports a Federally Qualified Health Center focused on integrated care and community well-being.

About the employer

UCFS Healthcare is hiring for this role. Industry: HMO Medical Centers. Sector: 62.