Operations and Incident Manager

Job overview

The Operations and Incident Manager is an onsite role based in Bowie, MD, with a salary range of $116,350 to $210,325 per year. This position supports the Federal Trade Commission (FTC) by leading enterprise infrastructure operations and ensuring the reliability of mission-critical IT services. This role serves as the primary operational lead for incident response, service delivery, and infrastructure maintenance. It contributes to the agency's goals by driving operational excellence, managing cross-functional teams, and implementing strategic improvements to modernize federal IT infrastructure.

What you'll do

• Lead daily operations for a large-scale federal IT environment
• manage incident response and service restoration
• oversee infrastructure monitoring and maintenance
• drive ITIL-based service management processes
• mentor and lead a geographically distributed team
• partner with senior government stakeholders.

What we're looking for

Skills & competencies

full-time

day shift

bowie md

leidos

it operations

incident management

itil

federal it

infrastructure

onsite

$116k-$210k

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive compensation, Health and Wellness programs, Income Protection, Paid Leave, and Retirement.

Why this role

High-visibility leadership role supporting the Federal Trade Commission; involves cloud adoption and infrastructure modernization.

About the employer

Leidos is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.