Team Lead, Market Operations — Bronx, NY

Job overview

The Team Lead, Market Operations role is onsite in New York, NY, for the Bronx market, with an annual salary range of $65,000–$75,000. Carvana’s Market Operations department runs local hubs supporting its online car-buying and selling experience. The Team Lead oversees local market operations, logistics, team engagement, and customer experience. The role develops Customer Advocates, monitors performance and business trends, and addresses operational or customer-facing issues to support the market’s ongoing success.

What you'll do

• Help interview, select, onboard, and train Customer Advocates
• coach employees, conduct performance check-ins, and set goals
• recognize team accomplishments
• prepare and present reports
• support vehicle washing and delivery as needed
• drive production
• improve customer and team experience
• manage complex customer-facing issues.

What we're looking for

Skills & competencies

team lead

market operations

carvana

new york ny

bronx market

full-time

customer advocates

team leadership

logistics

customer experience

weekend availability

$65k–$75k

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• 401(k) with company match
• student loan payments
• vehicle discounts
• pet benefits
• wellness program
• career development and promotion opportunities.

Why this role

Requires five or more years of customer-facing team experience and three or more years of management experience; weekend availability required.

About the employer

Carvana is hiring for this role. Industry: Used Car Dealers. Sector: 44.