Client Care Representative (Customer Service and Sales)

Job overview

The Client Care Representative role is onsite in Vienna, VA, and pays $20–$25 per hour, with sales commission opportunities and performance bonuses also described. My Pest Pros is a family-owned pest-control company serving Virginia, Maryland, and Washington, DC, and says it is committed to protecting public health and property. The role supports the client experience and daily service operations by responding to inquiries, coordinating appointments and follow-ups, and helping prospective clients select pest-control services. It combines customer care, sales, and account follow-through so client requests can be managed through resolution.

What you'll do

• Answer calls, emails, and messages
• schedule appointments with technicians
• explain services, pricing, treatment expectations, and agreements
• send proposals and follow up on leads
• maintain client notes, CRM records, and sales pipeline stages
• coordinate re-services, urgent requests, and technician follow-ups
• process payments and assist with collections
• and take ownership of open requests, escalating concerns when appropriate.

What we're looking for

Skills & competencies

client care representative

customer service

sales

account follow-through

pest control

crm

appointment scheduling

vienna va

my pest pros

full-time

$20–$25/hr

sales commission opportunities

paid training

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Commission opportunities, performance bonuses, health, dental, vision, and life insurance options
• paid time off, separate sick days, paid holidays, 401(k) with company match, paid training, partial gym membership reimbursement, team events, and advancement opportunities.

Why this role

The posting describes commission opportunities, performance bonuses, paid training, and an onsite-only position that is not remote or hybrid.

About the employer

My Pest Pros is hiring for this role. Industry: Exterminating and Pest Control Services. Sector: 56.