Service Manager

Job overview

The Service Manager role is onsite in Rowley, MA. Compensation is not specified. Lift Solutions provides industrial lifting solutions, including OSHA compliance inspections, crane equipment, aftermarket services, and parts. The manager coordinates day-to-day service branch operations, aligning coordinators, sales staff, technicians, and customers to prioritize and complete work. The role supports safe service delivery, customer relationships, staffing, scheduling, and branch performance.

What you'll do

• Manage adherence to the company safety program
• maintain customer relationships
• resolve service delivery and invoicing issues
• set job expectations and conduct pre-job reviews
• perform weekly GPS audits
• assist with collections
• ensure service quality and staffing
• maintain company equipment and inventory
• audit job performance and technician documentation
• coordinate scheduling and utilization
• approve time and payroll
• support quoting
• provide urgent service escalation and after-hours dispatch
• provide 24/7 on-call technician and customer support
• forecast sales and KPI performance
• manage invoicing, order flow, warranty claims, key accounts, and resources for large projects.

What we're looking for

Skills & competencies

service manager

industrial lifting

crane service

branch operations

customer service

safety

technician scheduling

after-hours dispatch

24/7 on-call support

less than 5% travel

rowley ma

lift solutions

Work arrangement

• Weekend coverage required

Why this role

The posting states less than 5% travel and requires 24/7 on-call technician and customer support.

About the employer

Lift Solutions Holdings is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.