Returns & Exchanges Product Management Trainee – Mandarin

Job overview

The Returns & Exchanges Product Management Trainee is a hybrid role based in Cary, NC; the posting says candidates must be based there and cannot be hired in other states. Compensation is $60,000–$85,000, with the starting pay dependent on experience and open to negotiation. CWILL provides post-purchase and retention software for Shopify brands. The trainee supports product discovery, requirements, feature delivery, and post-launch iteration while learning the product management workflow through real work. By translating merchant feedback and product data into actionable recommendations and coordinating with engineering, design, QA, operations, and customer success, the role helps improve returns and exchanges experiences.

What you'll do

• Collect and analyze user feedback, product data, customer requests, and market information
• participate in feature planning and solution design
• prepare requirements, user flows, wireframes, specifications, and acceptance criteria under PM guidance
• track features through launch
• monitor post-launch data and feedback
• join merchant interviews
• analyze competitors
• coordinate with cross-functional teams
• track progress and complete retrospectives.

What we're looking for

Skills & competencies

product management trainee

returns & exchanges

mandarin required

product discovery

user research

shopify

saas

hybrid

cary nc

cwill

recent graduate

$60k–$85k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k)
• paid time off
• paid holidays
• insurance.

Why this role

Mandarin Chinese communication ability is required. The role is intended for recent US university graduates or candidates within one to two years of graduation; hybrid work requires a Cary, NC base.

About the employer

CWILL is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.