Medical Support Assistant (MSA)

Job overview

The Medical Support Assistant (MSA) role is onsite at the Veterans Affairs Outpatient Clinic in San Bruno, CA. The posting lists an SCA rate of $28.80 per hour plus $5.42 per hour for health and welfare. The position supports appointment scheduling and front-desk services for the VA clinic. The MSA coordinates appointments, responds to patient scheduling calls, and documents information in patient charts as required. The role also works with the Lead Scheduler and scheduling/reception team to support timely patient communications, quality improvement, and courteous service to patients, families, and clinic staff.

What you'll do

• Coordinate appointment scheduling in accordance with stated VHA procedures
• answer scheduling calls Monday through Friday
• chart information in patient CPRS records as required
• work with the Lead Scheduler to complete patient communications on time
• support the scheduling and reception team
• participate in quality improvement as directed
• provide customer service to patients, families, VA staff, contractors, and clinicians
• follow clinic safety and policy requirements.

What we're looking for

Skills & competencies

medical support assistant

msa

appointment scheduling

clinic reception

patient communications

cprs

va outpatient clinic

san bruno ca

prometheus federal services

$28.80/hr

$5.42/hr health and welfare

monday–friday

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits may include health, dental, and vision coverage
• flexible spending accounts
• disability and life insurance
• retirement plan
• paid time off
• and other employee and family support programs.

Why this role

Requires a high school diploma or GED, six months of general clerical experience, six months using computer programs focused on scheduling, and the ability to type 45–60 words per minute. The role requires authorization to work in the U.S. indefinitely without sponsorship and the ability to obtain public trust.

About the employer

Prometheus Federal Services is hiring for this role. Industry: Facilities Support Services. Sector: 56.