Customer Success Manager

Job overview

The Customer Success Manager role supports CyrusOne's European portfolio and hyperscale customers. The listing identifies the FRA1 site but does not provide a city or state or specify a work arrangement. Compensation is not specified. The role coordinates customer service across Operations, Service Delivery, Compliance, Security, Implementation, Sales, and Finance. The role exists to own the post-delivery customer experience and ensure service aligns with contractual commitments and customer expectations. It supports customer trust, retention, and growth by governing service performance, managing escalations, monitoring customer health, and driving continuous improvement.

What you'll do

• Act as primary post-delivery customer contact
• maintain customer communications
• translate feedback into improvements
• own service metrics and SLA performance
• lead service reviews and QBRs
• validate SLA credits or penalties
• maintain health scorecards and analytics
• manage escalations and incident communications
• identify renewal, churn, and expansion risks
• support deployment transitions, audits, and customer playbooks.

What we're looking for

Skills & competencies

customer success manager

cyrusone

fra1

european portfolio

hyperscale customers

customer relationships

service governance

sla performance

escalation management

customer retention

data centers

Work arrangement

• Weekend coverage required

Why this role

Senior operational and relationship lead for hyperscale customers across a European data center portfolio.

About the employer

CyrusOne is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.