Director of Clinical Operations

Job overview

The Director of Clinical Operations role is onsite in Worcester, MA, with a Monday–Friday schedule from 8:30 a.m. to 5:00 p.m. Pay is $84,000–$113,000 per year. Family Health Center of Worcester provides healthcare to families in underserved communities. The director provides strategic direction and oversight for day-to-day operations across FHCW sites. The role advances organizational effectiveness, patient access and experience, and process improvements across clinical services.

What you'll do

• Develop and implement workflows to maximize access to high-quality care while supporting revenue goals
• lead patient and staff engagement and retention initiatives
• collaborate with clinical and operational leaders to standardize processes
• manage budgets and allocate resources
• oversee recruitment, training, and development of assigned staff
• ensure culturally and linguistically competent care delivery.

What we're looking for

Skills & competencies

director of clinical operations

worcester ma

family health center

full-time

monday–friday

8:30 a.m.–5:00 p.m.

ambulatory care

clinical operations

patient access

workflow improvement

massachusetts rn license

$84k–$113k/year

Work arrangement

• Weekend coverage required

Why this role

Requires a bachelor’s degree in nursing or related healthcare administration field and an unrestricted Massachusetts RN license; master’s degree strongly preferred; 5–7 years of ambulatory care experience and 2–5 years of supervisory experience required.

About the employer

Family Health Center is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.