Account Manager

Job overview

The Account Manager role is onsite in Columbus, OH; compensation is not specified. The position is in Zipline Logistics' Account Management division and reports to a Senior Account Manager. The role coordinates transportation operations across assigned accounts, monitors service and financial performance, and supports customer relationships. It helps maintain service continuity and improve customer outcomes through proactive communication, KPI analysis, and cross-functional coordination.

What you'll do

• Coordinate daily transportation operations and shipment tracking
• work with operations executives and carrier partners to resolve service issues
• monitor shipment exceptions
• maintain account data in TMS and internal systems
• track account KPIs
• support corrective action plans and process improvements
• prepare reports and customer reviews
• communicate with customers, shippers, and receivers
• provide informal mentorship and support onboarding.

What we're looking for

Skills & competencies

columbus oh

account manager

transportation operations

logistics

ltl

ftl

shipment tracking

kpi management

customer relationships

carrier coordination

zipline logistics

Work arrangement

• Weekend coverage required

Why this role

The posting describes leadership through influence and mentorship, not a formal people-management position.

About the employer

Zipline Logistics is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.