Customer Service and Sales Associate – Future Opportunity

Job overview

The Customer Service and Sales Associate – Future Opportunity role is described as hybrid and is associated with Jacksonville, NC; compensation is $15 per hour base pay plus performance bonuses. The posting says Computer Warriors operates electronic repair centers in Wilmington and Jacksonville and helps customers resolve technology problems through repairs, practical solutions and education. This future-opportunity application is intended to connect the company with candidates before a suitable opening becomes available; the posting says it may not be actively filling the position today. The associate would guide customers through repair, upgrade, protection and replacement options, helping them make informed decisions while supporting the store’s customer experience.

What you'll do

• Answer inbound calls and assist walk-in customers
• ask questions to understand customer needs
• explain repair, upgrade, protection and replacement options
• create service tickets and follow check-in procedures
• collect deposits when required and document promised follow-up
• follow up on repairs and quotes
• help resolve customer concerns
• maintain an organized store
• assist with accessory and device inventory.

What we're looking for

Skills & competencies

customer service and sales associate

future opportunity

the computer warriors

jacksonville nc

hybrid

full-time

technology repair

customer support

sales

service tickets

$15/hour base

performance bonuses

Work arrangement

• Weekend coverage required

Benefits & perks

• Eligible full-time team members receive employer-paid dental and vision insurance, medical insurance with 50% of the premium covered, 401(k) match, paid holidays, vacation, employee discounts, company-sponsored training and certifications, and advancement opportunities.

Why this role

Full-time, averaging 40 hours weekly; regular hours are Monday–Friday, 9 AM–6 PM, with occasional rotational Saturday shifts, typically two Saturdays on followed by four off. Requires at least one year of customer service, retail or sales experience, a high school diploma or GED, and reliable transportation. Benefits are subject to eligibility and plan terms.

About the employer

The Computer Warriors Inc is hiring for this role. Industry: Electronic and Precision Equipment Repair and Maintenance. Sector: 81.