Manager, IT Operations
Employment type
Full-time
Work setting
On-site
Location
serving, AS
Schedule
Day shift
Posted
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Job overview
The Manager, IT Operations is an onsite role based in Bengaluru, India, supporting Unity Technologies. Compensation is not specified, though the role is eligible for equity awards and incentive plans. This role leads the internal helpdesk team, serving as the first point of contact for all employees. The manager is responsible for diagnosing and resolving software and hardware issues, mentoring the support team, and identifying opportunities for automation and process improvement within the IT environment.
What you'll do
- Lead and mentor the first-line internal support team.
- Triage and troubleshoot customer requests via ticketing system.
- Identify patterns in requests to surface pain points.
- Build opportunities for automation.
- Maintain IT Knowledge Base documentation.
What we're looking for
- Skills & competencies
- full-timeday shiftbengaluruunityit managerhelpdesksupport leadershipautomationit operationsonsite
- Work arrangement
- Weekend coverage required
Benefits & perks
- Comprehensive health, life, and disability insurance, commute subsidy, employee stock ownership, retirement plans, generous vacation.
Why this role
Requires experience with macOS and Windows computers and leadership in a support environment.
About the employer
Unity Technologies is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 11-3021.00
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Listing ID: bcb7bcea-4060-4ee7-a489-133a99163fcb