Product Support Representative (PSR)

Job overview

The Product Support Representative (PSR) role is onsite in Lawrenceville, GA; compensation is not specified. The position supports Cowin Equipment Company’s Parts Department and customer jobsites. This role promotes products and services, helps customers identify and order parts, and supports customer satisfaction and market growth across the assigned territory. It also coordinates service programs and provides parts and warehouse support as needed.

What you'll do

• Promote Cowin Equipment Company products and services
• order and expedite parts for customer jobsites
• help customers identify and obtain correct parts
• maintain customer relationships and satisfaction
• coordinate service programs, surveys, and market development
• complete call reports
• assist with inventory, warehouse tasks, inspections, and parts counter coverage as directed.

What we're looking for

Skills & competencies

product support representative

parts ordering

customer service

equipment support

sales

customer relations

lawrenceville ga

cowin equipment

full-time

on-call availability

Work arrangement

• Weekend coverage required

Why this role

Requires 24-hour on-call availability and physical work handling parts weighing 5–100 pounds.

About the employer

Cowin Equipment Company, Inc is hiring for this role. Industry: Other Business Service Centers (including Copy Shops). Sector: 56.