Technical Support Engineer

Job overview

The Technical Support Engineer is an onsite role based in Wichita, KS, with compensation not specified. This position supports the 2nd shift technical support team at NetApp. This role provides technical support to customers and field staff, focusing on diagnosing and troubleshooting NetApp storage systems. The engineer manages support incidents, analyzes multi-platform logs to determine root causes, and collaborates with other engineers to facilitate solutions for complex technical issues.

What you'll do

• Respond to customer support issues, monitor system alerts, troubleshoot hardware/software environments, and analyze logs to identify root causes.

What we're looking for

Skills & competencies

full-time

day shift

wichita ks

netapp

technical support

storage

linux

windows

troubleshooting

onsite

no travel

Work arrangement

• Weekend coverage required

Why this role

Second shift position with exposure to next-generation data center infrastructure and multi-vendor interoperability.

About the employer

NetApp is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.