Support Account Manager

Job overview

The Support Account Manager role is onsite in Denver, CO, with compensation of $90,000–$105,000 per year. Ping Identity’s support team delivers technical support to its enterprise customers and works to make digital experiences secure and seamless. This role manages high-touch relationships with premier accounts and coordinates customers and support engineers to reach effective resolutions quickly. It also supports consistent escalation handling and improvements to internal support processes.

What you'll do

• Monitor premier account health
• organize support case reviews and prioritization
• educate customers on best practices
• ensure customer needs and case service-level agreements are met
• communicate postmortem activities
• monitor trends and improve customer experience
• coordinate follow-the-sun handovers
• manage critical incidents and escalations
• participate in the manager on-call weekend rotation
• coordinate resources and executive communications
• refine support processes.

What we're looking for

Skills & competencies

support account manager

ping identity

denver co

full-time

enterprise software

customer support

account management

escalation management

incident management

weekend on-call rotation

$90k-$105k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Generous paid time off and holiday schedule, parental leave, healthcare options, retirement programs, education reimbursement opportunity, and commuter offset at specific locations.

Why this role

High-touch client-facing account support with critical incident management and a manager on-call weekend rotation.

About the employer

Ping Identity is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.