Tier 2 Helpdesk Specialist
Compensation
$99k – $104k /yr
Employment type
Full-time
Work setting
On-site
Location
Kirtland Afb, NM
Schedule
Day shift
Posted
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Job overview
The Tier 2 Helpdesk Specialist role is onsite in Cañada Village, NM, with compensation of $99,000–$104,000 per year. The position supports the I3TS program’s enterprise IT services for the Defense Threat Reduction Agency’s Information Management & Technology Directorate and its mission partners.
What you'll do
- Troubleshoot, resolve, or escalate remote and deskside IT issues
- diagnose classified and unclassified endpoint, imaging, VDI, SIPR thin-client, and network-printing problems
- set up equipment for onboarding
- coordinate desktop deployments
- maintain deployment dashboards
- follow ITSM, ITIL, and security protocols
- document fixes in knowledge-base articles
- provide user support
- and mentor peer technicians.
What we're looking for
- Skills & competencies
- tier 2 helpdesk specialistit service deskdod ts/scisecurity+classified systemsunclassified systemsvdisipr thin clientscañada village nmfull-time$99k–$104k/yeardtra i3ts
- Work arrangement
- Weekend coverage required
Benefits & perks
- 401(k), 401(k) matching, dental, health and vision insurance, paid time off, profit sharing, and tuition assistance.
Why this role
An active DoD TS/SCI clearance and current 8140 IAT Level II certification, such as Security+, are required. The posting also requires a high school education with eight or more years of relevant experience and experience with IT customer service and ticketing systems.
About the employer
Career Listings is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 15-1232.00
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Listing ID: bc7199b0-e329-407f-8784-eed45023abce